Current Openings
Field Technician
The Field Technician provides customer premise support with the installation and operation of CMA managed services. The individual must possess an intermediate technical skill level, excellent troubleshooting skills, and excel in a fast-paced environment. The position is a primary customer interface for the organization and requires the individual to complete support tasks in a highly positive and responsive manner.
Technical Support Representative – Level II
The Technical Support Representative (TSR) supports end users with the installation and operation of CMA managed services. Support tasks are performed via remote access. The individual must possess an advanced technical skill level, excellent troubleshooting skills, and excel in a fast-paced environment. The position is a primary customer interface for the organization and requires the individual to complete support tasks in a highly positive and responsive manner
Service Coordinator
The Service Coordinator manages the flow of service requests through the technical work process. The Service Coordinator may be the first point-of-contact for incoming service requests and will address certain non-technical questions and requests. This individual must develop and maintain positive relationships with our customers. This individual communicates with the customer using email, phone calls, teleconferences, and face-to-face meetings. This individual uses the company ticket system to maintain records of customer contacts and requests.
